Getting Started Guide
Set up your account, configure your specialty templates, import your patient records, and onboard your team.
Who We Serve
Documentation, video tutorials, knowledge base, live chat, and 24/7 US-based support team standing by to help your practice succeed.
Search documentation, contact support, or schedule a 1-on-1 with our customer success team.
Set up your account, configure your specialty templates, import your patient records, and onboard your team.
Step-by-step walkthroughs for every workflow — scheduling, charting, billing, telehealth, and reporting.
Searchable articles covering every feature in detail, including edge cases and advanced configurations.
Get help from our 24/7 US-based support team. Average response time is under 30 minutes.
Chat with a support agent in real time, Monday through Friday, 8am to 8pm Eastern.
Schedule role-based training for new staff, providers, or admins. Included in every plan.
Submit a ticket via the help center, use live chat during business hours, or email support@medarch.com. Critical issues should call +1 (302) 466-3252.
Yes. All plans include 24/7 US-based support, knowledge base access, video tutorials, and on-demand 1-on-1 training.
Critical tickets get a response within 30 minutes. Standard tickets within 4 hours during business hours.
Yes — US-based phone support is available 24/7 for Enterprise customers and during business hours for all other plans.
Walk through the platform with your practice in mind. Free 30-day trial, no credit card required.
Book Free DemoFree for 30 days — no credit card required. Unlock all features.
Pick a 30-min slot — we’ll walk you through the platform live.